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Over the long-term, this problem will eventually resolve itself because as Proton Mail continues to grow and more people use Proton Mail, companies will know to accept the Proton Mail email domain.

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Our Plus plans, which start at $4/month for a yearly subscription, give you the ability to use your own domain in your Proton Mail account (e.g., You can upgrade your account by going to Settings -> Dashboard while logged in at and choosing a paid plan. Another way to resolve the problem is to get a custom domain email address (new window) through Proton Mail.

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Read about how to set up your short domain email address (new window) in our knowledge base.

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This is a shorter version of your Proton Mail address, and it’s available to all users for free (though only premium plans offer the ability to send from your address).

You can also try using your email address, as these don’t usually encounter problems.

If enough people write to them, we have seen that companies quickly reverse course and allow registration with Proton Mail accounts.

We also recommend that you write to the company yourself and explain that Proton Mail is a very popular email provider and that you would like to register with your Proton Mail address.

We’ll contact that service, inform them what Proton Mail is, and ask them to remove the ban.

Write to our support team (new window) and let us know what website is blocking Proton Mail email addresses.

However, if this happens to you, you do have a few options: Obviously, we can’t control what other companies do. If you do encounter a situation where a company doesn’t allow you to register with your Proton Mail address, there are a few things you can do.

Today, we are one of the largest email providers in Europe, and the largest email company in Switzerland. In fact, statistically speaking, Proton Mail addresses are less likely to be used for spam or abuse compared with other services because of our stringent anti-abuse measures and because of the fact that free Proton Mail accounts have limited capabilities and a paid account is necessary to fully take advantage of all email features.įortunately, incidents of sites disallowing registration using Proton Mail addresses have been decreasing as Proton Mail becomes better known. Other times, sites may block Proton Mail domains after experiencing large numbers of registrations from Proton Mail users, but because they are not aware Proton Mail is a major email service provider with millions of users, they treat the signups as suspicious.Ībuse and fraud rates from Proton Mail are no higher than from unencrypted email providers like Gmail, Yahoo, etc. For example, to reduce spam, some forums only allow registration from well-known email providers like Yahoo, Outlook, Gmail, etc. Proton Mail can sometimes be blocked on accident because we are not yet as well known as some of the largest email providers. In this article, we explain this problem and describe some ways you can resolve it. This can be very frustrating - like someone telling you the address of the house where you live isn’t legitimate.

But we have received reports of some sites rejecting users who try to register with a domain. The vast majority of online services, including all major websites, allow you to use your Proton Mail email address when registering your account.